Very Carefully.
We commonly receive inverters with shipping damage in the form of dents, scratches and bent mounting flanges due to insufficient packaging. We strongly urge our customers to follow these guidelines for shipping their inverters to reduce the possibility of shipping damage.
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Ship your inverter in the original packaging (box and stabilizing foams). If the original packaging is not available, we strongly suggest the use of a new, double walled cardboard box.
- Use bubble wrap or dense foam to secure your inverter in the box. Peanuts and other unconsolidated packaging materials tend to settle during shipping. This creates an empty space in the box, allowing the inverter to shift from its position. Also be sure that your inverter has packaging material on all six sides and is tight in the box.
- Insure your package for your purchase amount. We suggest you send your package via UPS and insure it for an amount similar to that which you paid for your inverter. If your shipper loses or damages your package, the insured amount of your package will cover your repair/replacement expenses.
- Include your contact information with your inverter. Please include your return shipping address, phone number, email, and a brief description of your inverter's symptoms before it malfunctioned (especially any fault codes). If you suspect that your repair could be covered under the manufacturer's warranty, you will need to include a copy of your proof of purchase.
- Ship your inverter to:
Tekris Power Electronics, Inc.
1675 Highway 34
Farmingdale, NJ 07727
888-483-5747
If you can, include the remote panel with your inverter so we can ensure operation and communication between both components.
If you are sending in a Freedom inverter/charger with a black chassis, please do not remove the battery cables from their internal connections. Your unit can not be returned to you without cables.
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